Deliveries and Returns

DELIVERY TIMES ARE BASED ON DATE OF DISPATCH. PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

DUE THE CORONAVIRUS PANDEMIC OR OTHER NATIONAL AND INTERNATIONAL EVENTS DELIVERY TIMES CAN BE LONGER THAN USUAL.

SHIPPING CARRIERS
WEHODL uses the following shipping carriers for package delivery: FEDEX, DHL, USPS, dpd and Latvijas Pasts.

FREE SHIPPING
WEH0DL store offers FREE SHIPPING worldwide.

EXPRESS SHIPPING
WEH0DL store offers EXPRESS SHIPPING (€10) worldwide.

ORDER CONFIRMATION
You will receive an order confirmation by email shortly after placing your order. 

SHIPPING CONFIRMATION
Your order will be dispatched within 2-7 business days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by email.

SHIPPING WITHIN THE UNITED STATES
All orders within the United States will be shipped with USPS. Once your parcel has been shipped you will receive the USPS tracking number by email and your parcel can then be tracked on www.usps.com. The package will be delivered to the address you have stated as your delivery address. Since USPS couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery.

SHIPPING AND ORDER TRACKING OF INTERNATIONAL PACKAGES
WEH0DL offers international shipping across the world. All international orders that include free shipping are all sent out with international economy shipping and include tracking. All international orders that are sent out with express shipping also have tracking available. All tracking numbers can be found in the shipping notification emails that will be send out. Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.

ORDERS LOST IN TRANSIT
Any package that got lost in transit even though the shipping address was 100% correct, WEH0DL will ship out a new order with tracking at theirs expense. Please not in case of a return in which a product does not reach us and is lost in transit no refund or replacement is granted.

DELIVERY TIME
German orders on free shipping will be delivered within 3-6 business days from the day you received the shipping confirmation.
International orders on free shipping will be delivered within 8-14 business days and on express shipping within 1-3 business days from the day you received the shipping confirmation.

ITEM DELIVERY
Please note that it can occur that you receive items that you ordered from our store not in one order. Fullfillment takes place depending on the item and on your location and will be processed at the location of our fulfillment centers (US or Europe) that normally is located the closest to you to ensure that your parcel can be delivered in the most environmentally friendly and quickest way. We will notify you with an email every time any items of your order are shipped.

Please not that packages that aren’t received for delivery are returned to us. You must approve any reshipment of your order and that any reshipping cost is carried by the customer.

CURRENCIES
WEH0DL store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

CUSTOMS/IMPORT FEES (WITHIN EUROPEAN UNION)
Regarding all deliveries that occur within the EU, taxes and duties are included in the product price.

CUSTOMS/IMPORT FEES (OUTSIDE EUROPEAN UNION)
International shipments may be subject of customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. WEH0DL is not responsible for paying any associated customs/import fees for orders sent to to it’s customers. Any fees are paid to appropriate customs agency by the end customer. Please contact your local customs office for further information on the guidelines of your country.

UNCOLLECTED PACKAGES
Shipping costs for uncollected packages will not be paid by WEH0DL store.

EXCHANGES
Please note that exchanges for a different size in the exact same item originally ordered depend solely on the goodwill of WEH0DL. If you need to exchange it for the same item send us an email at returns@weh0dl.com.

PAYMENT REFUNDS
The refund will be made using the same payment method you used for your purchase. If a payment was made using Bitcoin (BTC) a refund will take place in Bitcoin (BTC) whereas refunds for orders paid using a credit card are issued to the same credit card. Refunds are issued in the exact amount paid. Example 1: If you paid €10 for your order using a credit card, €10 are refunded to your credit card. Example 2: If you paid 0.5 Bitcoin (BTC) for an order, 0.5 Bitcoin (BTC) are returned to you. Any transaction fees that take place are covered by WEH0DL. If you paid for an order using Cryptocurrencies (Bitcoin, Etherium, Litcoin, Doge, USDC or DAI)  you will be asked to provide a receiving address, which will be used to issue the refund. Please note if you provide an incorrect receiving address, no additional refunds are issued. Refunds will be made as soon as possible, 30 business day at the latest.

PAYMENT MISTAKES (CRYPTOCURRENCIES)
WEH0DL does not offer refunds if a mistake was made when paying for your order (e.g. Bitcoin (BTC) payment was send to the wrong address or sending the wrong asset)

RETURNING YOUR ORDER
During 14 days from the delivery of your package you may request to return your order. Contact us by e-mail at returns@weh0dl.com and we will issue you with a returns form and a returns reference number. Fill in the returns form completely and ensure that it is signed. Please also ensure that the package is clearly marked as returned goods on any customs or postal forms before sending the items back to us. We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Otherwise the item will be returned back to the customer. WEH0DL only offers refunds for damaged or mislabeled products, not for buyer’s remorse. For more information please read our Terms & Conditions.

Returns should be sent to the following address:

WEH0DL (form of company in process of registration)
Alexander Lang
Weldertstraße 1
65510 Idstein
Germany 

COSTS FOR RETURN
WEH0DL store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after WEH0DL store receives the returned products. If a returned product doesn’t reach us (e.g. order is lost in transit) no refund or replacement is granted. Refunds will be made using the same payment method you used for your purchase. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by WEH0DL store. Costs for exchanges: Once you have returned the items, WEH0DL store will not make any additional charges for shipping in the case of an exchange.